Return and Refund Policy for The King Company
1. Exchange Policy
At The King Company, we are committed to providing high-quality trailers to meet your needs. While we do not accept returns, we do offer exchanges under certain conditions. Please read our policy carefully to understand the terms and conditions.
2. Conditions for Exchanges
Exchanges are permitted under the following conditions:
- Eligibility: The trailer must be in its original, unused condition.
- Time Frame: Requests for exchanges must be made within 7 days of purchase.
- Proof of Purchase: A valid receipt or proof of purchase is required.
- Inspection: The trailer will be inspected upon return. Trailers that show signs of use, damage, or alteration will not be eligible for exchange.
3. Non-Exchangeable Items
- Custom Built and Custom Ordered Trailers: Custom-built trailers and Custom ordered trailers are not eligible for exchange under any circumstances. This includes any trailers that have been specially designed, modified, or built to customer specifications.
4. Exchange Process
To initiate an exchange, please follow these steps:
- Contact Us: Contact our customer service team at 715-202-6680 or trailers@thekingcompany.com to inform us of your intention to exchange and provide details about your purchase.
- Â Approval: Our team will review your request and, if approved, provide you with an authorization number and instructions for the exchange process.
- Return: You are responsible for the returning the trailer back to our facility.
- Inspection and Processing: Once we receive the trailer, our team will inspect it to ensure it meets the exchange criteria. If approved, we will process your exchange and notify you of the availability of your new trailer.
5. Contact Information
For any questions or to initiate an exchange, please contact us at:
- Phone: 715-202-6680
- Email: trailers@thekingcompany.com
- Address: 2500 N. 14th Ave. Wausau WI 54401
6. Final Notes
- No Refunds: Please note that we do not offer refunds.
- Policy Updates: This policy is subject to change without notice. Please review it periodically for any updates.
We appreciate your understanding and thank you for choosing The King Company for your trailer needs.